Frequently Asked Questions ​

General Questions about Msid Online ​

What is Msid Online? ​

Msid Online is an educational platform specialized in teaching Quran, Arabic language, and Islamic studies online. We provide one-on-one sessions with expert native teachers for children and adults of the Arab and Muslim diaspora worldwide.

Why choose Msid Online? ​

• ✅ Expert teachers - Native speakers and certified
• ✅ One-on-one sessions (1:1) for full attention to each student
• ✅ Complete flexibility in scheduling
• ✅ Customized programs suited to every level
• ✅ Accurate follow-up with periodic reports
• ✅ Reasonable prices with quality guarantee

About Sessions and Schedules ​

How do online classes work? ​

We use secure and encrypted video conferencing platforms (Zoom, Google Meet) where students meet their teachers for live, interactive sessions. All you need:

• A device (computer, tablet, or smartphone)
• Stable internet connection
• Headphones and microphone

The teacher shares their screen for presentations, writing, and direct interaction with the student.

How long is each session? ​

• Basic Plan: 30 minutes
• Standard Plan: 45 minutes
• Premium Plan: 60 minutes

How many sessions per week? ​

Depends on the chosen plan:

• Basic: 2 sessions per week
• Standard: 3 sessions per week
• Premium: 5 sessions per week

Can I choose session times? ​

Yes! We offer complete flexibility in choosing times that fit your schedule, whether morning, afternoon, or evening. You can coordinate with your teacher to set the ideal times.

What if I miss a session or need to reschedule? ​

You can reschedule any session with advance notice, or get a video recording of the session if you cannot attend.

About Programs and Curriculum ​

What programs are available? ​

We offer three main programs:

1. Quran Studies - Recitation, memorization, and contemplation
2. Arabic Language - Reading, writing, grammar, and conversation
3. Islamic Studies - Creed, jurisprudence, and Prophetic biography

You can choose one program or combine them.

What ages do you teach? ​

We offer programs specially designed for all ages:

• Children (5-12 years)
• Teens (13-17 years)
• Adults (18+ years)

Do I need prior knowledge of Arabic or Quran? ​

Not at all! We accept complete beginners. We start by assessing your current level then design a learning plan starting from where you are.

How is the student's level assessed? ​

• Free trial session - Initial level assessment
• Placement test - To determine the appropriate starting point
• Personal interview - To understand goals and needs

About Teachers ​

Who are the teachers? ​

All our teachers are:

• ✅ Native speakers - Arabic mother tongue
• ✅ Academically qualified - University degrees in specialization
• ✅ Experienced in online teaching
• ✅ Educationally trained to work with different ages

About Pricing and Payment ​

How much do sessions cost? ​

We have three plans:

• Basic: $99/month
• Standard: $149/month (Most popular)
• Premium: $249/month

View plan details →

Are there registration fees or hidden costs? ​

No! The stated price is all-inclusive. No additional fees.

What payment methods are available? ​

• 💳 Credit cards (Visa, Mastercard, Amex)
• 🌐 PayPal
• 🏦 International bank transfer
• 📱 Electronic payment services

Can I change my plan later? ​

Yes! You can upgrade or downgrade at any time, and the difference will be calculated proportionally.

Are there discounts? ​

Yes! We offer:

• 20% off for new students (first month) - Code: WELCOME20
• 15% family discount when enrolling 2 students
• 25% family discount when enrolling 3+ students
• Annual payment discount - 2 months free

About Trial and Cancellation ​

Do you offer a trial session? ​

Yes! We offer a 30-minute free trial session to:

• Assess student's level
• Meet the teacher
• Try the platform
• Understand our teaching methodology

No credit card required for the trial!

What is the refund policy? ​

We offer a full refund guarantee within the first 30 days if you're not satisfied with the service.

Can I cancel my subscription? ​

Yes, you can cancel at any time without additional fees. Just let us know before the next month's renewal.

About Progress and Follow-up ​

How is student progress measured? ​

• Weekly quizzes - Short assessments
• Monthly evaluations - Comprehensive tests
• Periodic reports - Detailed progress tracking
• Teacher notes - After each session

How long does it take to complete one level? ​

Depends on:

• Student's current level
• Number of weekly sessions
• Student's commitment and practice

On average: 3-6 months per level.

Technical Questions ​

What are the technical requirements? ​

• Device: Computer, laptop, tablet, or smartphone
• Internet: At least 5 Mbps speed
• Camera and mic: Built-in or external
• App: Zoom or Google Meet (free)

Are sessions recorded? ​

Yes, sessions can be recorded for later review (based on student's preference).

Is the platform safe? ​

Yes, we use:

• Encrypted platforms - Secure connections
• Complete privacy - Personal information protected
• Trusted teachers - Certified and verified
• Continuous monitoring - To ensure a safe environment

For Families ​

Can I enroll more than one child? ​

Yes! And we offer family discounts:

• 2 students: 15% off
• 3+ students: 25% off

How do you communicate with parents? ​

• Monthly reports - Detailed progress updates
• Periodic messages - Via WhatsApp or email
• Periodic meetings - With the teacher (if desired)
• Immediate notes - After each session

Registration and Getting Started ​

How do I start with Msid Online? ​

1. Book a free trial session via the contact form
2. Meet the teacher and assess your level
3. Choose the right plan for you
4. Start learning immediately!

How long does application approval take? ​

Usually within 24 hours. We'll contact you to schedule your trial session.

Have Another Question? ​